Returns & Exchanges

At Gallery by Flo, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we accept returns of unused and unopened products within 30 days of delivery.

1

Initiate Your Request

Log into your account or use our guest portal to select the items you wish to return and receive a Return Authorization number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all protective seals are intact, and include your original packing slip.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our quality team inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing